Service Upgrade | Our company has launched a global after-sales response system to provide comprehensive technical support for overseas customers

In order to better serve global customers and enhance the customer experience, our company has officially launched a global after-sales response system. We have established dedicated service teams for overseas customers, providing comprehensive services such as 24-hour online technical consultation, remote troubleshooting, and on-site repairs, completely addressing customers’ concerns about “difficult after-sales service and slow response.” As a manufacturer specializing in the research, development, production, and sales of fully automatic stretch film wrapping machines, we always adhere to the principle of “quality first, service foremost.” We not only provide customers with high-quality equipment but are also committed to creating a full-process service system.

For overseas customers, our company provides multilingual operation manuals and video tutorials, and can arrange professional technicians for on-site installation, commissioning, and operational training according to customer needs. At the same time, we have set up spare parts warehouses in multiple regions worldwide to ensure that equipment parts are delivered quickly, reducing downtime due to malfunctions to within 24 hours. To date, our equipment has been exported to more than 20 countries and regions in Europe, America, Southeast Asia, and the Middle East, serving over 2,000 customers. With reliable quality and excellent service, we have gained widespread recognition from customers worldwide.